Contact our team to see what we can do for you.

When your order ships, we will send you a shipping confirmation email with information about the carrier and estimated arrival date. If you have special delivery requirements, please contact us immediately after placing your order so we can do our best to accommodate them.

First, check the "My Orders" tab on the "My Account" page to see if your order is complete. If you see your order there but do not receive a confirmation email, please check your spam folder for an email from sales@covecrafterllc.com. If you still can't find it, please contact us and we'll make sure you get the information you need.

If you need to cancel your order, please be sure to contact us within 48 hours after placing your order and send your request to this email address: sales@covecrafterllc.com. We will cancel your order and arrange a refund for you. Once the product has been shipped, the order cannot be canceled and you can only return it in accordance with the return policy. Please see the return policy to learn more.

We offer 60 days free return service. For more information, please visit the policies section at the bottom of the page

If you are not completely satisfied with the quality of your order, please contact us via email at sales@covecrafterllc.com and we will send a technician to resolve the issue. Our warranty policy can also be viewed here.

We think you'll love your sofa. Enjoy your Covercrafter purchase risk-free for 60 days. If you're not absolutely in love, send it back for a full refund. No return shipping or restocking fees - every penny is refundable.

To initiate a return, please email sales@covecrafterllc.com

Once your order returns to our warehouse, we will process your refund within 48 hours. Refund is usually refunded directly to your original payment account, and the arrival time depends on the speed of processing by the platform.

We welcome custom orders. Simply send us an email with your request and we will respond with a personalized quote.

Our designers and craftsmen create custom designs based on your order. Our U.S. headquarters and warehouses are committed to investing in local communities. 90% of product costs occur in the United States, which means everything starting with materials.

Machine Washable

All of our fabrics are machine washable. Machine wash cold. Use cold water and mild detergent on a low/gentle cycle. Hang all covers to dry. Please note that each machine wash will increase the wear and tear on the fabric, so it is recommended to choose spot cleaning before machine washing if possible.

Spot Cleaning

We recommend spot cleaning with upholstery shampoo, mild detergent foam, or mild cleaning solvent. Be sure to hang to dry. When spills occur, remove spilled material by blotting immediately. Clean the spot or stain from the outside to the middle of the affected area (this will prevent circles from appearing). To prevent overall soiling, it is recommended to vacuum dust and dirt frequently.

Yes! Our products are SGS certified and free of hazardous chemicals and treatments, making them safe for you and the environment.

The individual parts of our modular sofas and sectional sofas are securely connected to each other, preventing them from coming apart while in use. When needed, the pieces can be quickly and easily released so that you can rearrange and reattach them back together.

Minimal assembly required. Your shipment includes complete assembly instructions and everything you need to assemble your new sofa.