Refund Terms and Conditions

Covecrafter is committed to creating a better furniture shopping experience from top to bottom, which includes a 60-day return policy on any Covecrafter product.

1. How to initiate a return
Please contact customer service directly at sales@covecrafterllc.com before returning items. We are not responsible for refunding orders without first requesting a refund.

Once we receive your return request, our customer experience team will contact you directly within 24 hours with next steps.
The return process for all products must be initiated within 60 days of receipt. Receipt occurs when the last package of an individual product is delivered according to the carrier's confirmation, not when the order is unboxed.

2. About return shipping costs

For defective or damaged orders, there is no need to pay any return shipping costs, and we will provide a return label once the evidence you provide proves that the product was not damaged by man-made damage.
For any returns other than this, shipping costs will be borne by the buyer.

Note: Any return or exchange request for damaged or defective products requires photos that clearly describe the problem. Covecrafter reserves the right to assess return shipping costs if photos are not available.

3. Return eligibility

• All quality related issues must be reported within 60 days of receipt of merchandise. Cases submitted after this time frame may not be accepted, and shipping and technical fees will be incurred if your item needs to be replaced.

• Products must be in usable condition (e.g., free of stains, tears, burns, pet damage, odor or other soiling, etc.) to be eligible for return. Availability is determined solely at the sole discretion of Covecrafter. Returns may be accepted or rejected at the sole discretion of Covecrafter. Covecrafter may request a description and/or image of a product in order to determine the condition of said product before accepting a return. Failure to comply with Covecrafter's requirements for any reason may result in Covecrafter refusing a return.

4. About refunds

We will arrange a refund for you within 48 hours of receiving and confirming all your returned products, and the refund will be issued to the original method of payment. Depending on your financial institution, it can take up to 3-5 business days to receive your refund.

Important hint:

1. Slight color variations (determined only by Covecrafter) and hardness levels are considered matters of preference and not defects. Products may be returned within the return period for these reasons, subject to return shipping charges as described above.

2. Failure to complete the return process within 1 week after receiving Covecrafter's instructions may result in Covecrafter rejecting the return.

3. If the item you return does not meet the above conditions, Covecrafter will not be able to accept your item and will not be eligible for a refund.

5. Replace product

Please complete the return and refund according to the above instructions, and then select the product you need from the website to place an order.